Terms of use and contracting

GENERAL CONDITIONS

Registering on dhmaterialmedico.com is free of charge. Customers can access their personal data with a password and may change it at any time. Customers are not required to register and may cancel their registration whenever they wish. The information we receive during registration is strictly confidential and only DH Material Médico, S.L. will have access to it.

Please note that, in some cases, the photographs shown are for guidance only, as improvements that do not affect the operation/use of the products may often be implemented. The packaging or colour may also differ from the sample shown on the product page of the website.

SHIPPING

DH Material Médico ships its products to Spain, Andorra, France, Switzerland, Germany, Austria, Belgium, the Netherlands, Luxembourg, Italy, Ireland, Portugal, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, the Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria and Greece.

Shipping costs are calculated automatically during checkout. You can check them before confirming and paying for your order.

You can check shipping costs by adding products to your shopping basket.

The shipping price depends on the volume and weight of the products and on the delivery area.

If you wish to collect your order yourself, this does not entitle you to any compensation for shipping costs. In such cases, for orders collected from our offices with a taxable amount below €50, a handling fee of €5 + VAT will be charged.

Goods are delivered at street level, i.e. the carrier is not obliged to carry the goods up to any floor or to bring them inside the customer's premises.

NOTE: Please bear in mind, especially when delivering bulky goods such as examination couches, display cabinets, etc., that carrying goods up stairs is never included in the price. For the price of additional services, please contact us via the contact form or by telephone on +34 93 864 37 07.

Product prices do not include installation or assembly.

For areas outside mainland Spain, shipping costs are not included and shall be borne by the customer, as shall customs charges and local taxes where applicable.

DH Material Médico S.L. accepts no liability for goods held at customs. If the customer refuses to pay the corresponding import taxes, the goods will remain held at the relevant customs office. Returns resulting from the customer's failure to collect the goods from customs will not be accepted.

IMPORTANT: If, at the time of delivery by the carrier, any non-conformity or visible damage to the goods is detected, this must be noted on the carrier's delivery note and reported to DH Material Médico S.L. immediately or within 24 hours of receipt of the goods by contacting the DH Material Médico S.L. after-sales service department. In all cases, you must always check that the goods have been delivered in perfect condition, and we recommend always writing "RECEIVED SUBJECT TO INSPECTION" on the carrier's delivery note so that you can make a claim later; otherwise, receipt of the product will be deemed accepted.

DELIVERY TIMES

For products NOT AVAILABLE in stock, delivery times may vary between 4 and 60 days. The estimated delivery time for each product is shown on its product page. However, please remember that this delivery time is approximate and not shown in real time. If you need to know the exact availability of a product, please enquire via the contact form and/or our customer service department.

Delivery times may vary due to manufacturing or import issues.

As we have more than 5,000 different product references, sourced from various countries and regions around the world, it is not possible to keep several units of each reference in stock.

* Products marked IN STOCK are available at the time you are viewing them.

However, as stock is not shown in real time, there may be slight discrepancies, both for references shown as in stock that are no longer available because they have just been sold, and vice versa.

Approximate delivery times for IN STOCK items, in working days, are as follows:

· Mainland Spain: 1-2 days

· Balearic Islands: 2-10 days

· Other areas: please enquire

Days are counted from the moment the full amount has cleared in our bank account.

NOTE: the delivery times indicated by DH Material Médico, S.L. are approximate. Although our company will make every effort to meet them, any delay shall not entail cancellation of the order or any compensation.

When an order is placed for several items with different delivery dates, the delivery time for the complete order shall be understood to be the longest of the delivery times of the individual items.

DH Material Médico may make multiple deliveries at no additional cost, although this is at the sole discretion of DH Material Médico.

If, for urgent reasons, you need a partial delivery of an order before the delivery date of the complete order, please do not hesitate to contact the customer service department. DH Material Médico reserves the right to request an additional shipping and/or cash-on-delivery charge in such cases.

HOW TO PLACE AN ORDER

You can place your orders by any of the following means:

· By telephone on +34 93 864 37 07, Monday to Friday during office hours.

· By fax on +34 93 864 42 94

· Online through our website, 24 hours a day: www.dhmaterialmedico.com

· By email to info@dhmaterialmedico.com

PAYMENT METHODS

The following payment methods are accepted:

Credit and/or debit cards
Bank transfer
Direct debit
PayPal
SeQura instalment payments

SeQura

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When you place your order, you will receive an order summary by email with the account number and the amount to be transferred. (Please note that your order will not be processed until full payment has been received in DH Material Médico's bank account).

Any exchange or bank charges shall be borne by the customer.

NOTE: For transfers or deposits, it is very important that the SENDER or ORDERING PARTY field shows the name of the end customer and that the REFERENCE field shows the order number, quotation number or invoice number.

DH Material Médico reserves the right not to accept this payment method for certain orders. In that case, DH Material Médico will contact you to offer an alternative payment method or give you the option of cancelling the order without any penalty for the customer.

PRICES

The purchase prices applicable at the time the order is placed are those shown on screen, barring typographical errors. DH Material Médico reserves the right to modify prices.

Installation of the products is not included in the product price.

Prices will indicate Value Added Tax (VAT).

All prices are expressed in euros and exclusive of taxes.

In Spain, Value Added Tax (VAT) will be applied, except in the Canary Islands, Ceuta and Melilla (in these territories, customs clearance costs and import taxes shall be borne by the customer).

In other countries, depending on the area, VAT, customs clearance costs and import taxes shall be borne by the customer, where applicable.

RIGHT OF WITHDRAWAL

The Customer shall have a maximum period of fourteen (14) calendar days from delivery of the product to withdraw, in whole or in part, from the purchase of the product, in accordance with applicable legislation.

Once the fourteen (14) calendar-day period has expired, DH MATERIAL MÉDICO S.L. will not accept returns of Products on the grounds of withdrawal.

The Customer shall not have the right of withdrawal in the cases established in the applicable regulations and, in particular, by way of example and without limitation, in the following cases: (i) Products made to the Customer's specifications or clearly personalised; (ii) For hygiene and health reasons, DH MATERIAL MÉDICO S.L. restricts returns of hygiene products, products likely to come into contact with the skin, food products and products that have been unsealed after delivery; returns of such products will therefore not be accepted; (iii) Products that, at the time of purchase, show a delivery time other than "approximate delivery time of 24 to 48 hours". In these cases, the product is understood to have been purchased on demand and DH Material Médico reserves the right not to accept its return.

The return procedure begins with the Customer's request, by opening a case with the Customer Service Department shown on the Website and sending it to DH MATERIAL MÉDICO S.L. The Customer Service Department will reply within a maximum of 48 hours of receiving the request, issuing return instructions where appropriate.

Once the Customer has received authorisation, they may return the product within seven (7) days of notifying DH Material Médico of the withdrawal, sending the product (with the assigned return number shown on the package) to the following address: Avinguda de l'Ebre nave 4, 08184 Palau-solità i Plegamans, Barcelona (Spain).

DH MATERIAL MÉDICO S.L. will check the condition of the returned product at its warehouse and reserves the right not to issue a refund if it finds that the product has not been received in perfect condition. Please note in particular that DH Material Médico will inspect the goods when they arrive at our premises and is in no case liable for any damage caused by carriers not engaged by DH Material Médico.

If you would like DH Material Médico to arrange collection of the goods, you must contact our customer service department and send us photographs of the material to be returned before and after packing, to verify that it is in perfect condition before it is collected by the carrier. In these cases (and for goods of up to 40 kg or 0.3 m3 in volume), DH Material Médico will deduct €15 + VAT from the amount to be refunded, plus 1.5% of the value of the goods for all-risks insurance. For larger or heavier goods, please ask for our return rates.

You must keep the original box of the goods during the withdrawal period. DH Material Médico reserves the right not to accept a return without the product's original box. If it is nonetheless accepted, this will entail a reduction in the value of the product, which may even be reduced to zero.

DH MATERIAL MÉDICO S.L. will refund the amount of the returned goods using the same payment method used by the Customer to purchase the Products. The cost of shipping the withdrawn products to the customer will be deducted from the refund. No additional shipping, cash-on-delivery, or installation and commissioning costs, if any, will be refunded either. Refunds will be made in EUROS.

WARRANTY

The warranty for products sold by DH MATERIAL MÉDICO S.L. is provided and established under current legislation, in particular the aforementioned Spanish Royal Legislative Decree 1/2007, Article 114 et seq., a legal framework intended to provide consumers with different options to seek remedy when the goods purchased do not conform to the contract, giving them the option to demand repair or replacement of the goods, unless one of these is impossible or disproportionate. Where repair or replacement is not possible or is disproportionate, the consumer may demand a price reduction or termination of the contract.

In the event of lack of conformity of the product, a period of two years for consumers and one year for professionals and self-employed persons is granted from the time of delivery for the buyer to exercise their rights. However, the lack of conformity shall only be presumed to have existed at the time of delivery during the 6 months following delivery; thereafter it is for the buyer to prove that the goods did not conform, in accordance with Article 114 et seq. of Royal Legislative Decree 1/2007. The consumer must inform DH MATERIAL MÉDICO S.L. of the lack of conformity within two months of becoming aware of it.

After the first 6 months from the invoice date, equipment for repair must be sent carriage paid by the customer. DH MATERIAL MÉDICO S.L. reserves the right to check whether the defect was caused by a manufacturing fault or by misuse. If the product is under warranty, DH MATERIAL MÉDICO S.L. will reimburse the customer for the carriage paid and the return shipment to the customer will be at the expense of DH MATERIAL MÉDICO S.L. If the product is not under warranty, the customer must collect the product and bear the shipping costs. Consumable parts such as rechargeable batteries, cables, batteries, bulbs, fuses, etc., as well as accessories, are not covered by the warranty.

During the repair or inspection period, the company will not replace the product, nor will this entail any compensation.

DH MATERIAL MÉDICO S.L. reserves the right to ask an official technical service of the brand to verify the origin of the problem. If the defect is found to be caused by misuse, the repair will be chargeable.

To make use of the warranty, you must first notify our after-sales service department; no goods will be accepted at our warehouses unless their exchange, return or repair has been previously authorised.

The warranty applies only to the holder (contracting party) named on the invoice, and only the holder may claim it.

The warranty will be void:

- If any of its details or those of the proof of purchase are modified, altered or replaced.

- If the warranted device itself is tampered with or repaired without the knowledge of the Technical Service.

- If there is no invoice.

- In the event of power surges or connection to an inappropriate voltage.

For warranty extensions, please consult DH MATERIAL MÉDICO S.L.

ORDER CANCELLATION

Cancellation by the customer of an order that has been processed and is in the process of manufacture or import will entail covering all costs such as transport, customs charges, etc.

DH Material Médico S.L. reserves the right to accept or cancel any order, and may refund the amount paid by the customer, being released from any other obligation.

DATA PROTECTION

In accordance with Organic Law 15/1999 of 13 December (LOPD) and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we inform you that your data will be included in our file (Customers), which has been notified to the General Data Protection Register, for the purpose of enabling existing commercial dealings and/or sending advertising and offers of our products, unless you object.

Please remember that you may exercise your rights of access, rectification, objection or cancellation regarding the processing of your personal data by writing to DH MATERIAL MÉDICO SL and enclosing a copy of your identity document.

TERMS OF SALE

Medical devices purchased shall only be used by qualified and properly trained professionals, depending on the product concerned. Products must be used under the conditions and for the purposes intended by their manufacturer. DH Material Médico S.L. declines all liability arising from failure to comply with this clause.

APPLICABLE LAW AND JURISDICTION

Purchases are subject to Spanish law. In the event of any conflict or discrepancy in the interpretation or application of these contractual conditions, the competent Courts and Tribunals shall be those of the judicial district of Sabadell (Barcelona).